Malaysia Airlines launches employees blog19-07-2008  Malaysia Airlines |
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Malaysia Airlines launched its employees' blog named Living Malaysian Hospitality, Eating, breathing, sleeping MH in line with its Business Transformation Plan (BTP 2), giving voice to some 19,000 employees to share their personal stories with the public.
Source: Malaysia Airlines
"Through this blog, we also want to provide the public and our
customers a better understanding of our organisation's changing work
culture. Many people have mentioned that when they engage our
employees, they find our employees motivated and driven. Employees in
Malaysia Airlines are also dynamic and diverse, and this is something
we should talk about," Malaysia Airlines Managing Director/ Chief
Executive Officer, Dato' Sri Idris Jala.The Living Malaysian
Hospitality blog features stories on how employees are driving the
airline's transformation as Malaysia Airlines steps up its BTP 2 amidst
skyrocketing fuel prices.He also said, "Our employees are our
best advocates and this blog captures the essence of how they are the
ones driving the transformation. From the team of 4 engineers who, on
their own time, created a management system which saved the company
RM70 million to an accountant who improved the revenue accounting
process in terms of speed and accuracy via lean process which is
usually applied to manufacturing; to how the PSS team is simplifying
passenger travel by rolling out eticketing, and providing more check-in
options through kiosk and web check in."We are privileged to
have these motivated and dedicated employees. Over the past two years,
many of them have grown as influencers and leaders, with many taking
the initiative to push the limits. Their stories inspire us to push on,
amidst the tough challenges we are facing."The
blog,www.malaysiaairlinesblog.com, is divided into 4 sections with the
transformation stories and those of working in Malaysia Airlines under
Sneak Peak, and travel tales as well as travel tips in Psst!. From our
Guests provides a platform to share what customers think about the
airline's services while corporate announcements are under Corporate
Speak.He said, "The BTP2 is a unique experience for all of us in
Malaysia Airlines. When we talk to our employees we consistently see
passion, energy and drive. We also see employees working together
towards bold and uncommon goals.""We are radically changing the
way we run our business towards achieving our vision to be a Five-Star
Value Carrier. Our employees are putting in a lot of effort to ensure
that our products and services remain 5-Star; we are lowering our
structural and operational cost, without compromising on safety and
quality; and have begun transferring the cost savings to customers by
offering low fares through Everyday Low Fares."The aim is to
attract more customers, and with the increased revenue and profit, we
can invest in growing our network, acquire more planes, and enable
Malaysia Airlines to sustain profitable growth," said Jala.Two
weeks ago, Idris announced the oneMH Employee Engagement Programme - a
rally cry for the airline to Unite and Survive to Win in these
challenging times."This blog will provide an added avenue to
bring our employees together and strengthen the camaraderie ship
amongst us. Transformation is absolutely vital for our survival. Much
lies ahead but with leadership, teamwork and relentless passion to
pursue our vision – we will succeed," he said.Source: Malaysia Airlines
Link: www.malaysiaairlinesblog.com
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